Workspace

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Workspaces organize communication by project, department, or team. All workspaces belong to an organization, and members are organized into channels for specific tasks or topics.

Main Workspace Elements

Located at the top of the application interface are the

main workspace elements:

• Main workspace sections
• Quick actions panel
• Workspace settings
• Navigation panel and navigation history
• Search
• Downloads manager
• Application documentation

Main Workspace Sections

• Call Recordings — Access recordings from:

  • Public calls in workspace channels
  • Personal or group calls you participated in

• My Calls — Contains:

  • All Calls — call history
  • Scheduled Calls — create and manage scheduled calls
  • Call by Link — personal call link and call rooms
• Notifications — Messages where you were mentioned

• Threads — Manage discussion threads

Quick Actions

The Quick Actions panel provides fast access to common tasks:

Jump To

Quickly find and open any channel or chat. Shows all channels, bot chats, and personal chats with a search bar.

Select a chat to open it instantly

tip

Shortcut: Ctrl / ⌘ + K

tip

Navigate with ↑ ↓ • Open with Enter • Close with Esc

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Channels and Chats

Manage channels, chats, and folders:

• Folders — Organize channels into groups
• Chats — Bot chats (in workspaces) or personal chats (in Contacts)
• Channels — All workspace channels
• Archived Channels — Archived channels

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Add

Quick create:

• New channel
• New folder

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In Contacts: Create personal chats and folders

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Start Call

Start a call:

• Select participants
• Create a call room
• Invite colleagues

tip

Keep the navigation panel visible while scrolling: enable Pin workspace navigation panel in Settings.

Navigation Panel and Navigation History

Context

The navigation panel and navigation history are part of the main workspace elements located at the top of the application interface.

Navigation elements:

• ← Back – return to the previously viewed screen
• → Forward – move forward through navigation history
• History – opens the history of application navigation

Navigation History

When you click the "History" button, a window opens with a list of recent transitions in the application

The history saves all transitions between organizations, workspaces and their sections

How to use history:

1. Click the "History" button on the navigation panel
2. Select the desired item from the opened list
3. You will instantly transition to the selected screen

tip

Navigation history stores your actions throughout the entire application, not just in the current workspace. You can easily return to any recently viewed channel, chat, or other section.

Creating a Workspace

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All workspaces belong to an organization. When you create your first workspace, Contacts is automatically created.

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Organization — A container for workspaces. Users see Contacts and Workspaces, not the organization itself.

During Registration

See Registration and Invitations.

1. After registration, the setup wizard opens Create Workspace
2. Select an organization or let one be created automatically
3. Enter a Workspace Name
4. Add a Description
5. Click Confirm

Creating Additional Workspaces

If your plan and permissions allow:

1. Click + in the sidebar
2. Select an organization or create one automatically
3. Enter the workspace name and click Create Workspace
4. Add participants

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After creating a workspace, you can invite colleagues by email or share an invitation link. Separate multiple emails with commas or spaces. You can also skip this step and invite later.

Plan Limits

caution

FREE:

• One workspace per organization
• Upgrade required for additional workspaces

CLOUD Lite:

• Unlimited workspaces
• Any member can create workspaces
• Can create additional organizations (on Free plan)

ENTERPRISE ONPREM:

• Unlimited workspaces
• Any member can create workspaces
• Organization creation may be restricted by configuration

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See pricing details

Inviting Members

1. Go to Workspace Settings
2. Open Invite to Team

Options:

• Invite by Link — Create a shareable link with expiration: 1, 7, 30 days, or Permanent

• Invite from Contacts — Select users from your address book. They'll receive an email invitation.

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Workspace Settings

Click next to the workspace name to open settings.

General Settings

Owners and Administrators can:

• Change workspace name and description
• Set or change the workspace logo
• Enable/disable call recording by default
• Allow participants to control recording during calls
• Manage public link creation for:
  • Messages
  • Call recordings
  • Participant invitations
  • Guest invitations

note

Even with public links disabled, members can still invite users by email and share content by forwarding.

Managing Public Links

Control and manage public links created by workspace members.

note

Not available on the FREE plan.

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Per the role model:

• Owners/Administrators — Manage all public links in the workspace
• Members — Manage only their own links

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Link categories:

• Messages — Link, message content, author, date, channel
• Call Recordings — Link, recording, author, date, channel
• Links
• Recurring Calls
• Call Rooms
• Invitations — Link, type, author, date
• Guest Invitations

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Quick actions on each link:

• Deactivate
• Copy (or from context menu)
• Go to source message

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Using the context menu:

1. Select a link category
2. Right-click a link
3. Choose an action

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Inviting Participants and Guests

In Invite to Team and Invite Guests, you can:

• Create invitation links (if enabled by workspace settings)
• Invite by email

note

When inviting guests, select which channel they'll join. Guests can only communicate with members of that channel.

Managing Members

All members can view the participant list in Participants.

Administrators can also:

• Remove members:

  1. Select the member and click
  2. Confirm with Remove Participant

• Change roles:

  1. Select the member and click
  2. Choose a role and click Change Role

Leaving a Workspace

1. Click next to the workspace name
2. Select Leave <Name>
3. Click Leave

tip

You can only rejoin by invitation.

Managing Content

View and manage folders, channels, bot chats, and archived channels from the Channels and Chats panel in Quick Actions.

• Folders — Edit or delete folders

Folder Settings

Right-click a folder to access settings

• Chats — Bot chats (or personal chats in Contacts)

  tip

  Shortcut: Ctrl / ⌘ + Shift + E

• Channels — All channels with search

  tip

  Shortcut: Ctrl / ⌘ + Shift + L

• Archived Channels — View or restore archived channels

  • View: Open an archived channel

    

    
  • Restore: Owners and Administrators can restore archived channels

    

    

note

Owners and Administrators see all archived channels but can only view those they participated in.

Downloads

Context

The downloads manager is part of the main workspace elements located at the top of the application interface.

The downloads manager allows you to track and manage downloaded files in the desktop application.

You can open the downloads manager in two ways:

• Via Application Menu → Navigation → Downloads
• Via the button in the top right corner of the main application window

In the downloads manager, the following actions are available for each file (by right-clicking):

• View list of downloaded files
• Open file
• Open folder with file
• Remove file from downloads list

tip

These same actions are available when hovering cursor over a file in the list, if the Show context menu on hover option is enabled in settings.