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Contacts

Contacts​

A centralized location for your organization's address book and personal chats—connecting all employees and enabling communication across the organization.

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Organization — A container for workspaces. Users see Contacts and Workspaces, not the organization itself.

Features​

  • Address Book — Find and connect with colleagues quickly
  • Personal Chats — Direct messaging with any organization member
  • Personal Calls — Direct voice/video calls
  • Announcements — Company-wide notifications in general and announcement channels
  • Contacts always appears first in your workspace list
  • Contacts and workspaces are visually grouped to show their relationship

Personal Chats and Calls​

Start a Chat or Call​

Start a chat:

  • Find a colleague in Address Book → click Write
  • Use Search → open profile → click Write

Start a call:

  • Use Quick Actions → Start Personal Call
  • From a personal chat
  • From a user card in the Address Book

My Calls​

The My Calls section includes:

  • All Calls — history of all calls
  • Scheduled Calls — list of scheduled personal calls (tabs: today, week, month, year) and ability to create a new scheduled call
  • Call by Link — create a personal link for a call

Personal Chat Context Menu​

To access the context menu, right-click on a chat in the chat list.

The following options are available in the context menu:

  • Show profile
  • Call
  • Schedule a call
  • Pin/Unpin
  • Hide chat
  • Mute notifications

Organizing Chats​

Group chats into folders via Quick Actions → Add → Folder

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Guests don't have Address Book access—they can only start chats from participant cards in channels they've been invited to.

Hide/Show Chats​

Hide unused chats to declutter your list.

To hide:

  1. Right-click a chat in People
  2. Select Hide Chat

To show:

  1. Open Channels and Chats (Ctrl/⌘+Shift+E) or Jump To (Ctrl/⌘+K)
  2. Find the chat
  3. Click Open
  4. Click the status under the name → Show Chat
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Hidden chats reappear automatically when new messages arrive.

Never Hide a Personal Chat​

To keep a selected personal conversation in the list after a long period of inactivity, open its contact card, go to General, and turn on Never hide in Preferences.

Contact Card​

The contact card brings a colleague's details and personal-chat actions together in one window.

Open it in any of these ways:

  • click a colleague's avatar in a message, participant list, address book, search result, or call;
  • click the personal chat title;
  • choose Show Profile from a personal chat's context menu.

The General section shows the person's details and any additional profile fields. You can copy their phone number and email address.

When you already have a personal chat with the person, the card also offers Notifications, Pinned, and Attachments. Use them to configure notifications for that conversation, jump to a pinned message, or find a shared file. If there is no personal chat yet, the card shows general information only.

Limitations​

  • Only direct calls available in Contacts—public calls and Call Rooms require workspaces
  • Only Owners and Administrators can add users by email or create channels
  • Guests can only create chats from user cards in their invited channels
  • Workspace limits depend on your plan (see Workspace limits)

Use Cases​

  • New employees find colleagues, start chats, make calls, and read announcements
  • HR managers monitor onboarding and communicate with team leads
  • Team leads quickly find team members for coordination
  • IT administrators deliver technical notifications to everyone
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