Frequently Asked Questions

How do I enable push notifications in the browser?

To get notifications in the web version, grant the browser permission. The toggle is usually behind the icon to the left of the address bar (the Page Information icon).

Chrome

Firefox

How do I enable notifications in the desktop app?

1. Click your avatar in the lower-left corner to open settings.
2. Click Settings.
3. Open the Notifications tab.
4. Confirm that Enable push notifications is on

   

   

note

Push notifications also require system-level permissions in your operating system.

How do I set up notifications?

You can configure notifications globally and separately for each channel and personal chat.

To open global notification settings:

1. Click your avatar in the lower-left corner.
2. Open Settings.
3. Open the Notifications tab.

The tab includes:

• Notification sound
• Incoming call sound
• Enable push notifications
• Mute all notification sounds
• Mute notification sounds during calls

To configure notifications for a personal chat:

1. Open the chat.
2. Click the contact status (for example, "Online") under their name in the upper-left corner.
3. Open the Notification Settings menu.

To configure notifications for a channel:

1. Open the channel.
2. Click the participant count under the channel name in the upper-left corner.
3. Open the Notification Settings menu.

tip

Mute notifications temporarily:

1. Right-click the channel or personal chat in the list.
2. In the context menu, choose Disable Notifications and pick a duration:
   • 1 hour
   • 8 hours
   • 1 day
   • Forever
   • Settings (channels only) — opens detailed channel notification settings

Re-enable notifications: repeat steps 1–2 and choose Enable Notifications.

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Channels and chats with notifications turned off are marked with .

How do I mute notification sounds without missing important alerts?

To silence notification sounds while still seeing alerts from selected channels:

• Mute notification sounds globally:

  • Open YuChat global settings

    

    

    or

    Use the keyboard shortcut CTRL / ⌘ + ,

  • Go to the Notifications section.

  • Turn on the Disable notification sound checkbox

    

    

• Enable notifications only for channels you care about:

  • Open channel notification settings via:

    • Context menu: right-click the channel in the list

      

      

      or

    • Channel main menu: open the channel and click the participant count under its name

      

      

  • Keep

    notifications on for channel and personal mentions

    

    

• Turn notifications off for other channels.

• In your OS notification settings, find YuChat and adjust as needed — for example, show banners without sound.

You'll now see banners only when you're mentioned in your selected channels.

How do I sign in on mobile (in-company deployment)?

On mobile devices, sign in only through the Corporate Login button and enter a host such as yuchat.company.com.

How do I sign in to the desktop client (in-company deployment)?

Before signing in, click Change Server URL and enter a host such as https://yuchat.yourcompany.com.

Why can't I connect to a call?

Calls require microphone and camera access. Permissions are usually granted automatically, but you may need to allow access at the operating system level. For detailed instructions, see the device configuration guide.

note

You may see one of the following symptoms:

1. The app disconnects from the call right after connecting.
2. The call stays in the Connecting state and never connects.

Collecting a WebRTC Dump

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A WebRTC dump is an archive of diagnostic data from an audio or video conference. Support may request it to investigate call issues.

Important

Collect WebRTC dumps using the YuChat web client in Chrome — Chrome's built-in debugging page is required.

1. Open the YuChat web client in Chrome.
2. In a new browser tab, type chrome://webrtc-internals/ in the address bar and press Enter.
3. Click
   «Create Dump»

   

   
4. Recording starts immediately — the page collects data on all active WebRTC connections.
5. Switch back to the YuChat tab and reproduce the issue (start a call or join an existing one).
6. Return to chrome://webrtc-internals/ and click
   «Download the Dump»

   

   
7. Send the file to Support.

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WebRTC dump collection is currently supported only in Chrome.